Orders are shipped within 1-5 business days from when the order is placed. Once an order ships, you will be notified by email with tracking details.
We hold all inventory in our warehouse and have a professional fulfilment agent who handles all orders to make sure your items get to you in a timely manner.
Business days are Monday through Friday. Holidays and weekends are not included and no shipments are processed on thosea days.
In order to keep our prices low, we source our products from the most cost-efficient vendors. Our top priority in giving you the lowest price possible is offset by slightly longer (typically 7-15 days) shipping times. You will be updated with tracking information in 7-14 days after purchase. We hope you agree these slightly longer delivery times are easily offset by the great prices we can offer to you.
After an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged we offer a refund no questions asked.
Humanity Enlightened ships worldwide and provides costs at checkout for shipping carrier rates. All import duties, taxes, or brokerage fees at the time of delivery are the sole responsibility of the receiving customer. Humanity Enlightened does not provide information on what your country may charge at customs.
Packing slips for international shipments cannot be marked as "gift" or with altered prices. It's against the law!
If a package is lost in transit Humanity Enlightened will work with you to determine the best options. Shipping will be reimbursed to the customer if the tracking history shows the order was shipped or not.